Refund policy

1. Online Returns Policy:

We have a 7-day free return policy. You may return products purchased via the website within 7 days from the date of receiving your order by following the above mentioned process.

Note: Returns and exchanges can still be requested during Black Friday, Cyber Monday, and 26–27 December, but processing and courier arrangements may take a little longer than usual due to high volumes.

Returns & Exchanges Form:
https://rssunglasses.com/pages/return-exchange

2. Refunds:

Refunds will be made by crediting your original method of payment within 14 days from the date that the product has been returned to us.

If you paid the product purchase price via EFT, we will require proof of your banking details and a copy of your identity document in order to verify your identity and banking details and process the refund. No cash refunds will be made.

3. Refund & Return Policy: Buy One, Get 30% Off the Second Pair Offer
Customers who participate in the "Buy One, Get 30% Off the Second Pair" promotion must return both items in the original transaction to be eligible for a full refund.
In the event that only one item from the qualifying promotion is returned, the refund will be adjusted as follows:
  • The item retained by the customer will be charged at full retail price, and
  • The amount refunded will be the difference between the total amount paid and the full retail price of the item kept.
By participating in this offer, the customer acknowledges and agrees to these terms. RS Sunglasses reserves the right to assess all return claims in accordance with this policy.
For any queries, please contact our customer support team.

4. Refund Assistance:

If you require assistance with your refund, you are welcome to use the following contact details for any assistance:

Email: support@eyestyleinternational.com

Whatsapp: +27 72 239 9591