Shipping policy

1. How Long Will Delivery of My Parcel Take?

Complimentary delivery and shipping are included with every sunglasses purchase.

2. Expected Delivery Times:

• Major Areas (Pretoria, Johannesburg, Durban, Cape Town, etc.): 1 to 3 business days.

• Outlying and Rural Areas: 3 to 5 business days.

You will receive an email with your tracking number once the courier collects your order.

3. Important Notes:

• Although deliveries are typically made within 2 to 4 business days, unforeseen courier delays may extend delivery times to 7 to 10 business days.

• For pre-orders on new product ranges, delivery times are 21 to 30 business days.

• Delivery times may also be delayed during major sales events, such as Black Friday or Flash Sales.

Orders are shipped via courier only after the entire order process is complete. Please double-check your delivery address when placing your order. RS Sunglasses cannot be held responsible for incorrect or incomplete addresses. If the courier is unable to deliver due to an address error, delivery times may be extended.

While we aim to dispatch orders as quickly as possible, we cannot guarantee a specific dispatch or delivery date and time. 

Thank you for your understanding!

4. International Shipping

Currently, we only offer delivery within South Africa. We apologise for any inconvenience this may cause. However, we're continuously exploring opportunities to expand our reach in the future.

Your order will only be delivered to a valid address in South Africa, on business days between 08h00 and 16h00 and you, or the person accepting delivery on your behalf, may be requested to produce identification, when accepting the delivery of your order.

Two attempts will be made to deliver your order and should you fail, refuse or neglect to be available and accept the order after 2 attempts, you may be liable for additional delivery charges or we may elect to cancel your order, in which event we will refund you the full transaction value less delivery charges already incurred and a reasonable administration charge.

5. Tracking Your Order

Within 48 hours of your order having been shipped, you will receive an email confirmation containing your delivery details, a tracking number and a link to track your order.

Alternatively, you can track your order by clicking on the link https://thecourierguy.co.za/tracking

Please use the courier tracking service provided in the email you received after your package was dispatched.

6. Return Your Order

When your order is delivered, you must inspect the products and be satisfied that the products conform to the quality and quantity you ordered and are free from any defects. 

We have a 7-day free return policy. You may return products purchased via the website within 7 days from the date of receiving your order by following the above mentioned process.

Note that we are not able to process any returns or exchanges between Black Friday and Cyber Monday or on December 26 and 27.

Refund request: https://docs.google.com/forms/d/e/1FAIpQLSeCd4dBGcm7vC5rGSjVo56IMZnehaLhjoFTFurKzoYPaMHXTg/viewform

7. Order Assistance

If you need help with your order or if you've made an error with your order, for example an error on your address, please feel free to use the contact details below to reach out for assistance:

Email: support@eyestyleinternational.com

Whatsapp: +27 72 239 9591